CityWide Maintenance Manager is a web-based, work order/work-flow application designed to enable organizations to prioritize, schedule and track maintenance requests, events and projects.
Easy and Effective Resources Calculation
What exact resources do you utilize? How much of your inventory is consumed? What are the direct/indirect labour costs?
Create and Track Service Requests and Work Orders
Manage all your service requests and work orders and assign them to workers or contractors.
Easy Cross-systems Integration
The application seamlessly integrates with all modules within the CityWide suite and other existing financial systems.
Allow administrators to view a range of reports and graphs
Help identify areas of improvement and high cost to improve efficiency
MANAGE PREVENTATIVE MAINTENANCE
Add preventative maintenance events to assets
Get notifications when they should be performed and can easily be turned into work orders
View and edit Work Orders in the field in real time
Allow workers to see their current location and any Work Orders assigned to them so they can prioritize their day
Pictures can be attached directly from the device
Built-in Route Patrol
Manage vendors and suppliers
Attach documents, pictures or manuals
Built-in GIS viewer that offers integration with existing GIS systems
Inspection Work Orders
Municipalities are tasked with a lengthy list of inspection requirements. Negligent building inspections are a major source of municipal liability and staying up-to-date, organized, and accurate is essential as municipalities are required to provide detailed inspection reporting.
Already equipped to streamline the entire work order process, CityWide Maintenance Manager (MM) now has the capability to classify work orders as Inspection Work Orders, enhancing an organization’s ability to optimize its work order system to document inspections and subsequently pull reporting figures on the organization’s inspection record and status.
Create customizable Inspection Work Orders that enable you to assign a Result (i.e. Pass or Fail) to the Work Order
Assign Inspection Work Orders to specific workers, with target dates and times,to ensure that inspections are completed on time and stay up-to-date
Generate reports of inspections based on status, date, type and result, allowing users to perform explanatory and preventative actions in accordance with your municipality’s inspection requirements and regulations
Maintenance Manager Add-ons
CityWide Route Patrol (RP)
Municipalities are exposed to a lot of risk, especially when it comes to the maintenance of assets. CityWide Route Patrol (CityWide RP) allows local governments to limit risk, while improving service delivery. Users can complete road and winter patrols efficiently and accurately by creating and scheduling optimized patrol routes. Field staff can easily mark deficiencies during routine patrols on their iOS or Android device, tagging the deficiency to an asset. Using CityWide Maintenance Manager, service requests can be created and work orders assigned, allowing for easy tracking of maintenance activities and ensuring compliance with minimum maintenance standards.
Limit corporate risk with automated road and winter patrols and detailed reporting
Complete route patrols efficiently by creating and scheduling optimized routes
Save time capturing data in the field, rather than duplicating entry when wifi is present
Action work orders to address deficiencies marked in the field, saving time and ensuring compliance with minimum maintenance standards
CityWide Citizen Request Portal (CRP)
With Citizen Request Portal, paired with CityWide Maintenance Manager, citizens can submit service requests or complaints through a simple web-based platform and local governments can easily turn the request into a work order. Citizen engagement is enhanced and municipal operations become more efficient, both contributing to greater customer service.
Simplify customer complaints with one single online customer complaint form that handles all citizen request types and allows for customized fields
Citizens are given a unique service request number to track their request, enabling municipal staff to communicate back to the citizen when the issue has been resolved
With standardized request types, work orders can be generated in Maintenance Manager quickly and accurately for their respective departments
Users can easily report on the frequency and types of complaints received, giving municipalities useful analytics for long-term planning