What it can do for your business

CityWide Maintenance Manager is a web-based, work order/work-flow application designed to enable organizations to prioritize, schedule and track maintenance requests, events and projects.

Easy and Effective Resources Calculation

What exact resources do you utilize? How much of your inventory is consumed? What are the direct/indirect labour costs?

Create and Track Service Requests and Work Orders

Manage all your service requests and work orders and assign them to workers or contractors.

Easy Cross-systems Integration

The application seamlessly integrates with all modules within the CityWide suite and other existing financial systems.

Key Features

Reporting

  • Allow administrators to view a range of reports and graphs
  • Help identify areas of improvement and high cost to improve efficiency

MANAGE PREVENTATIVE MAINTENANCE

  • Add preventative maintenance events to assets
  • Get notifications when they should be performed and can easily be turned into work orders

MOBILE APP

  • View and edit Work Orders in the field in real time
  • Allow workers to see their current location and any Work Orders assigned to them so they can prioritize their day
  • Pictures can be attached directly from the device

ADDITIONAL FEATURES

  • Built-in Route Patrol
  • Manage vendors and suppliers
  • Attach documents, pictures or manuals
  • Built-in GIS viewer that offers integration with existing GIS systems

New Features

Inspection Work Orders

Municipalities are tasked with a lengthy list of inspection requirements. Negligent building inspections are a major source of municipal liability and staying up-to-date, organized, and accurate is essential as municipalities are required to provide detailed inspection reporting.

Already equipped to streamline the entire work order process, CityWide Maintenance Manager (MM) now has the capability to classify work orders as Inspection Work Orders, enhancing an organization’s ability to optimize its work order system to document inspections and subsequently pull reporting figures on the organization’s inspection record and status.

  • Create customizable Inspection Work Orders that enable you to assign a Result (i.e. Pass or Fail) to the Work Order
  • Assign Inspection Work Orders to specific workers, with target dates and times, to ensure that inspections are completed on time and stay up-to-date
  • Generate reports of inspections based on status, date, type and result, allowing users to perform explanatory and preventative actions in accordance with your municipality’s inspection requirements and regulations

Maintenance Manager Add-ons

CityWide Route Patrol (RP)

Municipalities are exposed to a lot of risk, especially when it comes to the maintenance of assets. CityWide Route Patrol (CityWide RP) allows local governments to limit risk, while improving service delivery. Users can complete road and winter patrols efficiently and accurately by creating and scheduling optimized patrol routes. Field staff can easily mark deficiencies during routine patrols on their iOS or Android device, tagging the deficiency to an asset. Using CityWide Maintenance Manager, service requests can be created and work orders assigned, allowing for easy tracking of maintenance activities and ensuring compliance with minimum maintenance standards.
  • Limit corporate risk with automated road and winter patrols and detailed reporting
  • Complete route patrols efficiently by creating and scheduling optimized routes
  • Save time capturing data in the field, rather than duplicating entry when wifi is present
  • Action work orders to address deficiencies marked in the field, saving time and ensuring compliance with minimum maintenance standards

CityWide Citizen Request Portal (CRP)

With Citizen Request Portal, paired with CityWide Maintenance Manager, citizens can submit service requests or complaints through a simple web-based platform and local governments can easily turn the request into a work order. Citizen engagement is enhanced and municipal operations become more efficient, both contributing to greater customer service.
  • Simplify customer complaints with one single online customer complaint form that handles all citizen request types and allows for customized fields
  • Citizens are given a unique service request number to track their request, enabling municipal staff to communicate back to the citizen when the issue has been resolved
  • With standardized request types, work orders can be generated in Maintenance Manager quickly and accurately for their respective departments
  • Users can easily report on the frequency and types of complaints received, giving municipalities useful analytics for long-term planning