What it can do for your business

With limited capacity for asset management program development, assessing and managing municipal assets becomes a very complex task for local governments. 15 years of hands-on experience has helped us to develop an industry leading integrated approach to municipal asset management capacity building. The outcome is PSD’s Asset Management RoadMap; an organization-wide process that builds a comprehensive asset management program delivered through 8 steps, all customizable to each organization’s specific needs. We can deliver the entire program or target certain steps for our clients, tailoring our services to your needs.

Find the Balance between Asset & Investment

Optimize your decision making to maximize your asset investments

Prioritize your Projects

Identify & prioritize critical capital infrastructure projects and programs

Secure Funding

Assist with securing funding from provincial and federal grant programs

Key Features

The PSD RoadMap is delivered through 8 steps, all customizable to each organization’s specific needs.

ASSESS

  • 1. State of Maturity Workshop and Report
  • 2. Asset Management Policy
  • 3. Condition and Data Structure Workshop

PLAN

  • 4. Risk Framework
  • 5. Lifecycle Strategies

IMPLEMENT

  • 6. Level of Service Framework
  • 7. Financial Strategy
  • 8. Asset Management Plan

Infrastructure provides the services that bring our cities and towns to life

Levels of Service

Pipes provide a clean drinking water service. Roads provide a transportation service. Facilities and parks provide recreation to residents.

Like any service, a government must measure the quality of service being provided by its infrastructure and the desired quality of service that citizens would like to receive.

This is called Levels of Service (LOS) and it is an integral component of any asset management program. PSD’s approach to the development LOS frameworks takes into consideration both qualitative and quantitative metrics, giving your organization a holistic understanding of the actual and perceived value of the services being provided to citizens.

Benefits of LOS to your Organization

1. Improved communication

Utilize the developed community LOS metrics to explain the priority areas that your organization is focusing on and how your core values are being ranked. This is a tangible way to involve citizens in the conversation surrounding service levels and their expectation of how their infrastructure should work for them.

Below is an example of a core value within a LOS framework specifically for a road network. The core value is accompanied by a qualitative description that can be easily understood by citizens.

2. Evidence-based decision making

The technical component of the LOS framework is a useful tool to ensure that asset planning decisions are made using accurate data and metrics. It gives staff a tangible tool to measure whether they are delivering on promised LOS.

Below is an example of a core value within a LOS framework specifically for a road network, that is accompanied with quantitative metrics for staff to use to determine if they are meeting service level priorities. It is important to note that for each Minimum Maintenance Standard classification there would be a unique technical metric.

3. Service prioritization

The use of a LOS framework allows your organization to prioritize various services depending on the core values that are most important to citizens and staff. It gives the organization a tangible tool to address concerns surrounding available services and asset maintenance and replacement.

To learn more, contact our asset management team about developing a LOS framework for your organization.